Certificate III in Community Services

This course is designed for those who are passionate about supporting people in the communities in which they live.

CHC32015 Certificate III in Community Services provides the knowledge and foundational skills to support individuals through person centred services in community-based organisations. It will also provide you with the skills to implement specific community-based programs. Work will be carried out under the direction of others with both direct and indirect supervision. During this course you will learn how to work with a diverse range of people, assess and respond to client’s needs, and develop and maintain a network of contacts and partnerships with community-based service providers.

Benefits Of Studying This Course

You will:

  • gain an Australian nationally accredited, industry recognised qualification
  • be work ready for an employment growth sector – according to the Australian Government’s Job Outlook Service, the Community Services sector has “Very Strong” future growth prospects with up to 30,000 jobs to be added in the sector over the next 5 years
  • gain access to an employment sector that offers a diverse range of roles and working conditions – including flexible hours and geographic locations
  • develop strong communication and relationship building skills employers are looking for
  • gain personal and professional satisfaction by enhancing the lives of those you are supporting
  • be able to seek employment in entry level positions in the community services area such as mental health, youth, child and family services and first nations services
  • undertake a course that doesn’t have a compulsory work placement requirement. Students however may wish to complement their studies with work experience. Talk to your trainer who has an extensive industry network for possible work experience hosts

Employment Opportunities

  • Neighbourhood Centre/Community Centre Worker
  • First Nations Youth Worker
  • Accommodation Support Worker
  • Residential Support Worker
  • Assistant Community Development Officer
  • Youth Worker
  • Mental Health Support Worker
  • Disability Support Worker

Community Services work is focused on advocating for the rights of individuals and communities and working to ensure the social and economic inclusion of all. Community Services workers provide support, programs and activities and information and referral for those in need of assistance. They link people with appropriate services, groups and communities and are often distinguished by the client area within which they work.

Client areas can include:

  • Youth work
  • First nations peoples
  • Mental health
  • Homelessness
  • Alcohol and other drugs
  • People with a disability
  • Child and family services
  • Culturally and linguistically diverse (CALD) communities

Key tasks and functions this qualification will prepare you for include:

  • Implementing individualised support plans and monitoring progress
  • Facilitating and promoting the interests and rights of clients
  • Developing and maintaining networks and collaborative partnerships
  • Working within a legal and ethical framework
  • Following safe work practice for direct client care

This work is often undertaken through employment in community service organisations or government services.  Workers will be:

  • Responsible for implementing policies and procedures of the employing organisation
  • Working under the direction of supervisors.


12 units of study – five core and seven elective units of competency. No pre-requisites.

Core Units
Unit Code
Unit Name
Respond to client needs
Communicate and work in health or community services
Work with diverse people
Follow safe work practices for direct client care
Manage personal stressors in the work environment
Elective Units
Unit Code
Unit Name
Work legally and ethically
Provide individualised support
Facilitate the interests and rights of clients
Work with people with mental health issues
Develop and maintain networks and collaborative partnerships
Apply communication skills
Facilitate responsible behaviour

NOTE: Training mode in NSW is online delivery only.

The Australian Qualifications Framework determines that the duration of this qualification is 1 – 2 years, however with both face-to-face training, and flexible online learning, learners are typically completing within the first 6 – 12 months. How quickly an individual is able to complete the course will depend on how fast they work through the content, their commitment to learning and their level of competence.

No work placement required for this course.

For students who wish to complement their studies with work-experience, please be aware that most employers in community services expect you to hold a current First Aid Certificate, have an up-to-date influenza vaccination, and have a police check. If working with children you are also required to hold a Blue Card. If working with people with a disability you will need a Disability Worker Screening Card.

  • Paper-based or digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) 24 hours a day 7 days a week, including Library resources
  • Zoom/other for training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners

Skills Generation provides a facilitative and collaborative environment to support the underpinnings of effective community services practice.

  • Professional discussions with your trainer
  • Individual tasks, assignments and case studies
  • Group work/assignments for face-to-face delivery
  • Demonstration of practical skills through digital recording as applicable

On successful completion of this course you will receive the nationally recognised qualification:

CHC32015 Certificate III in Community Services

The qualification is awarded by Skills Generation RTO 41008, with training and assessment delivered by Skills Generation or an approved Third Party training provider on behalf of Skills Generation.

Certificate III in Community Services


  • Access to a computer with word processing, email, Zoom/other, PDF reader capabilities and a reliable internet connection
  • Basic computer literacy
  • Language, literacy and numeracy (LLN) levels that indicate you have a high probability of being able to successfully complete the course. Skills Generation can help you assess your current LLN levels as required to ensure we are able to effectively support you
  • Ability to allocate appropriate study hours per week

The Commonwealth Government requires all learners undertaking nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL). RPL applies where you have workplace experience/competency that can be formally assessed against the units of competency in this course. If you wish to undertake an RPL process, please discuss with our Student Services enrolments team.

Funding and Fees

This course currently attracts government funding for eligible students. Depending on the funding program, students who access funded training may be required to pay a co-contribution fee that represents a small fraction of the total course fee.

Students eligible for subsidised training under government funding programs can normally only access the funding once, so it is important that you choose your course carefully.

Eligibility criteria for funding can be found on our Funding and Fees page or contact us to discuss your circumstances and determine your eligibility.

Students who are not eligible for subsidised training pay the full course fee.

Payment Plans are available through the PaySmart payment platform making it easy for students to make weekly, fortnightly or monthly payment instalments.

Why Skills Generation

Our priority is to support your success
You will have experienced trainers who have extensive vocational and professional experience, and active industry networks, delivering course content that reflects current trends in the Community Services sector
Engaging, industry current learning resources available to you 24/7 via our easy to navigate online Learning Management System

On completion of this course you may want to further enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC42015 Certificate IV in Community Services

CHC52015 Diploma of Community Services

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Course Summary


CHC32015 Certificate III in Community Services
Number of Units: 12

Study Mode:

Online Or Face-To-Face
Typically Completed In: 6-12 months
Hours per Week: 10-15 hours (approx.)
Funding: Available To Eligible Students

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